Can I exchange or return an item gifted to me by someone else?

Gift items purchased on Duchi.net may be returned. However, refunds may only be issued to the same credit card used for original payment. Orders purchased through the 4Gift platform will be refunded by 4Gift to the gift contributors, not the gift recipient.
At this time, Duchi.net cannot offer exchanges for returned merchandise. We suggest you return the item you wish to exchange for a refund using the applicable conditions and guidelines above and place a new order on Duchi.net or with one of our Client Advisors. Please note new orders are subject to merchandise availability.

For items received through 4Gift, the gift recipient will have the option of exchanging their gift before finalizing the order. Gifts may select a new color variation of the item or a different item with the same value, if available on Duchi.net. They will have the opportunity to select their preferred size for sizeable items, such as ready-to-wear.

Once the gift recipient has confirmed the selection, the order will be finalized and no exchanges can be made.