Duchi will accept exchanges or returns of eligible merchandise within 14 days of purchase. Merchandise must be unworn, in original condition, in its original packaging and undamaged box, with original tags attached and accompanied by a valid proof of purchase. For lingerie products, the underwear protection, when provided, must also be intact.
Refunds and exchanges will not be accepted for personalized products, made to measure or made to order products, or fragrance and beauty products.
Refunds will be issued in the same form as original payment.