If Duchi provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.
The following requirements must be met to qualify for a delivery guarantee refund:
Shipping method selected is shipping option advertised on a product detail page.
Order is shipping to eligible address.
Order is placed before "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.
If you order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.
Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.
An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.